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Increasing competitive pressure from global markets is forcing companies to do more with less. Technologies need to adapt in order to offer solutions that can help increase efficiency and resource usage. IP telephony enables organisations to maximise one of its key resources: the telephone network.
IP telephony is not merely used to make free phone calls over the internet. On the contrary it is a much more powerful tool that enables the convergence between telephone and data networks.
Once unthinkable services are now made possible through the integration of data and telephone networks. Today’s solutions can meet the requirements of the most demanding customers providing:
* Improved efficiency and cost savings
* Market differentiation
* Superior customer care
* Strengthened market positioning
* Increased flexibility
* Fast deployment
Below are only some of the innovative solutions made possible through IP telephony:
* Full integration between the telephone network and existing software platforms (CRM, ERP, Contact Management Systems and Local Databases)
* Flexible Interactive Voice Response (IVR)
* Phone call recording (24 hour/7 days a week)
* Management of both inbound and outbound phone calls at a click
* Data sharing amongst multiple sites
* Free internet phone calls | « Services |  | Voice over Internet Protocol, also called VoIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.
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